Frequently Asked Questions
Everything you need to know about your Eastpak gear and orders.
What is the Eastpak warranty policy?
Most of our standard products are covered by a 30-year limited warranty, which covers defects in materials or workmanship. Please keep your proof of purchase to make a claim.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return window for all items purchased through our online store. Items must be in their original condition with all tags attached to be eligible for a full refund.
How should I clean my Eastpak backpack?
We recommend cleaning your bag with a damp cloth. For tougher stains, use a mild soap but avoid machine washing or tumble drying, as this can damage the fabric's coating.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Do you ship internationally?
Yes, we ship to a wide range of countries across Europe and internationally. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.